Service Bulletin: AutoCaller/StreamTrac – Software Patch for GOES downloads

As a result of the NOAA LRGS server security requirements change implemented on 9 August 2016 we have now been able to test and confirm that an AutoCaller/StreamTrac software patch must be installed before Wednesday, 17 August 2016 when NOAA will start enforcing authentication using a SHA-256 password hash. The software patch for AutoCaller Version 4.2.0.8 or later / StreamTrac Version 3.1.0.0 or later, will consist of replacing two files and will not require a full install.

If you are running a version lower than AutoCaller 4.2.0.8 or StreamTrac 3.1.0.0 you will have to upgrade to the latest version and then apply the software patch:

[message type=”custom” start_color=”#343A41″ end_color=”#343A41″ border=”#333333″ color=”#ffffff”]Please note this software patch is not required as of the AutoCaller/AutoCaller+ Version 5.1.0.4 release[/message]

AutoCaller Procedure:

  1. Close the AutoCaller Admin and stop the AutoCaller Service
  2. Download and extract the software patch (AC_LRGS_Patch.zip) from the following url or FTP site:

    https://s3.amazonaws.com/Software_updates/AutoCaller/AC_LRGS_Patch.zip

    ftp://ftp.ftssites.com/AutoCaller/AC_LRGS_Patch/ (Use Windows Explorer, Username: Public1, Password: FTS)

  3. Copy the GoesTelem.dll to c:FTSAutoCallerTelemetry
  4. Copy the Cryptutil.exe to c:FTSAutoCaller
  5. Start the AutoCaller Admin and the AutoCaller Service

StreamTrac Procedure:

  1. Close StreamTrac and stop the AutoCaller Service
  2. Download and extract the software patch (AC_LRGS_Patch.zip) from the following url or FTP site:

    https://s3.amazonaws.com/Software_updates/AutoCaller/AC_LRGS_Patch.zip

    ftp://ftp.ftssites.com/AutoCaller/AC_LRGS_Patch/ (Use Windows Explorer, Username: Public1, Password: FTS)

  3. Copy the GoesTelem.dll to c:FTSAutoCallerTelemetry
  4. Copy the GoesTelem.dll to c:FTSTTSTelemetry
  5. Copy the Cryptutil.exe to c:FTSAutoCaller
  6. Copy the Cryptutil.exe to c:FTSTTS
  7. Start StreamTrac and the AutoCaller Service

Please contact FTS technical support if you have any questions.