It starts at the beginning of the sales process and continues every step of the way.
FTS was founded on a single guiding principle: to make our customers successful in their efforts to monitor, record and analyse ongoing changes in the natural environment. This means providing customers with exceptional service and support.
Our personnel—at every level and in every department of the company—are committed to making sure each customer is provided with the correct solution for their project. We ensure that every customer fully understands their new system and its installation process.
CONTACT CUSTOMER CARE
Can’t find what you’re looking for? Contact on of our Customer Care Representatives.
Monday to Friday – 7:00am to 4:30pm (PST)
1.800.548.4264 (toll free) / 1.250.478.5561
Submit an online request or call us for a Return Material Authorization (RMA).
Submit request online
NOTE: online request form occasionally generates an error on submission. Please ignore this error. If you do not receive a form receipt notice, or are not contacted by FTS within two business days, please contact firstname.lastname@example.org
Canadian and International Customers
1065 Henry Eng Place
Victoria, BC CANADA
United States Customers
1124 Fir Ave.,
Blaine, WA 98230
NOTE: An RMA number is required before shipping any product back to FTS. All items should be shipped prepaid to the appropriate address below listed here.